Return Policy

Overview

At Alliance Laptop Training, we strive to ensure our customers are satisfied with their purchases. This Return Policy outlines the conditions under which we accept returns and issue refunds or exchanges.

Return Eligibility

To be eligible for a return, please ensure that:

1. Return Request Period: You must request a return within 30 days of the purchase date.
2. Condition of Items: The item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

The following items are non-returnable:

• Downloadable software products.
• Services that have already been provided or rendered.
• Completed courses and training programs.
• Gift cards.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [your email address] with your proof of purchase and the reason for your return request.
2. Approval: Our team will review your request and notify you of the approval or rejection of your return within 7 business days.
3. Shipping: If your return is approved, send the item to [your return address]. Please include a copy of the receipt or proof of purchase.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [your email address].

Late or Missing Refunds

If you have not received a refund yet:

1. Check Your Bank Account: First, check your bank account again.
2. Contact Your Bank: Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact Us: If you have done all of this and you still have not received your refund yet, please contact us at [your email address].

Contact Us

If you have any questions about our Return Policy, please contact us:

Alliance Laptop Training
Email: info@alliancelaptoptraining.com.np
Phone:01-4168211