Certainly! Here is a sample "Refund Policy" for your website, https://alliancelaptoptraining.com.np/. As with the other policies, it is recommended to have a legal professional review it to ensure it meets your specific needs and local legal requirements.
Refund Policy
Overview
At Alliance Laptop Training, we are committed to providing quality training services to our customers. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- Proof of Purchase: You must provide proof of purchase (receipt or order confirmation) to request a refund.
- Refund Request Period: Refund requests must be made within 30 days of the purchase date.
- Course Completion: Refunds are not available if you have completed more than 25% of the course.
Non-Refundable Items
The following items are non-refundable:
- Completed courses.
- Downloadable software products.
- Services that have already been provided or rendered.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [your email address] with your proof of purchase and the reason for your refund request.
- Review: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Method: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Late or Missing Refunds
If you have not received a refund yet:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Bank: Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact Us: If you have done all of this and you still have not received your refund yet, please contact us at [your email address].
Cancellations
- Course Cancellations: If you wish to cancel a course, please contact us at least 7 days before the course start date to be eligible for a full refund. Cancellations made within 7 days of the course start date may be subject to a cancellation fee.
- Event Cancellations: For events and workshops, cancellations must be made at least 14 days in advance for a full refund. Cancellations made within 14 days of the event date will not be eligible for a refund.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Alliance Laptop Training
Email: info@alliancelaptoptraining.com.np
Phone:01-4168211
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